All merchandise purchases are subject to the following terms and conditions.
Merchandise purchased online may be returned within seven (7) days from the date of receipt, subject to applicable Namibian law. Any merchandise returned must be unused, unworn, unwashed and in its original condition, with all labels, tags and packaging intact.
Where a customer elects to return merchandise due to a change of mind, incorrect size selection or any other reason not attributable to an error on the part of Namibian Traders, the customer shall be responsible for all costs associated with the return of the merchandise.
Custom-made, personalised, specially manufactured or specially ordered merchandise shall not be eligible for return, exchange or refund, except where such merchandise is defective, damaged, materially differs from the item ordered, or where otherwise required by law.
Once the applicable return period has expired, merchandise shall be regarded as non-refundable and non-returnable, save where the merchandise is defective, was damaged prior to delivery, or where Namibian Traders supplied an incorrect item.
Where Namibian Traders has supplied an incorrect or defective item, the customer must notify Namibian Traders within a reasonable period after receipt. Upon verification of the claim, Namibian Traders shall, as appropriate and subject to applicable law, arrange for the replacement, exchange or refund of the affected item.
Merchandise must not be returned without prior communication with Namibian Traders. Any refund or exchange shall only be processed once the returned merchandise has been received and inspected.
Race entries and merchandise purchases constitute separate transactions and are governed by their respective cancellation, refund and return policies.
Nothing contained in this policy is intended to exclude, restrict or limit any right or remedy afforded to a consumer under applicable Namibian law.
To arrange a return, contact us at info@namibiantraders.com or 081 716 1076 before sending anything back.